Frequently Asked Questions

After enrollment, you’ll complete the BLU Fitness onboarding process so we can learn about your goals, fitness experience, available equipment, training environment, and relevant considerations. From there, your coaching experience and program are set up according to the plan you purchased.

Online Coaching gives you personalized structure, accountability, and coaching without requiring regular in-person sessions. After completing your onboarding, your program is delivered through the BLU Fitness client platform.

Depending on your plan, your coaching may include personalized workouts, exercise demonstrations, nutrition guidance, progress tracking, accountability, form guidance, coaching communication, and program adjustments.

Your program is designed around your goals, fitness level, available equipment, and training environment. You’ll complete your assigned workouts, track your progress, communicate with your coach, and make adjustments as needed so your program can continue evolving with you.

No! Your program can be built around your training environment and the equipment you actually have access to.

You may train at a commercial gym, home, outdoors, or with limited equipment depending on your program.

During onboarding, you’ll provide information about your available equipment so your workouts can be designed accordingly.

BLU Fitness does not currently operate from a permanent dedicated gym facility.

In-person sessions may take place at approved partner facilities, commercial gyms, community facilities, outdoor locations, residential/private training locations when appropriate, or another mutually agreed-upon location.

Your specific training location will be confirmed before your session and may vary based on availability, safety, facility policies, and the type of service you’ve purchased.

Yes! Beginners are welcome at BLU Fitness. Your program can be adjusted based on your current fitness level, experience, goals, and available equipment.

If you have an injury, medical condition, physical limitation, or other circumstance that could affect your training, you’ll need to disclose it during onboarding.

BLU Fitness can modify exercises and programming around known limitations, but coaching is not a substitute for medical care, physical therapy, or medical nutrition therapy. Depending on the circumstances, you may be asked to obtain medical clearance before participating in certain activities.

BLU Fitness aims to respond to inquiries within 1 business day.

Response times may occasionally be longer during weekends, holidays, high-volume periods, or other circumstances affecting availability.

For urgent medical or emergency situations, please contact the appropriate emergency or healthcare professional rather than using BLU Fitness messaging.

Month-to-month plans automatically renew according to the billing frequency shown at checkout until cancelled.

You can request cancellation at any time using the cancellation method provided by BLU Fitness. To avoid your next recurring charge, cancellation should be completed before your next scheduled billing date.

Cancellation stops future payments but does not automatically refund a payment that has already been processed.

Pauses may be available depending on your plan and circumstances. An approved pause does not automatically cancel your coaching commitment, and BLU Fitness will confirm the pause dates and billing treatment with you in writing.

Request cancellation or pause · Read the full cancellation, pause & refund policy.

A 3- or 6-month Hybrid commitment means you’re committing to the selected coaching term rather than enrolling month-to-month.

Your commitment begins on your enrollment/start date, and you’re responsible for the financial commitment associated with your selected term, subject to any cancellation rights required by applicable law.

Early cancellation isn’t automatically available simply because you change your mind, become busy, stop participating, or decide the program isn’t convenient.

If an unexpected circumstance arises, you can contact BLU Fitness to request an early termination. Requests are reviewed individually, and any approved cancellation, refund, or account adjustment will be confirmed in writing.

Because BLU Fitness services can involve personalized programming, coaching preparation, reserved training time, digital resources, and administrative work specifically for you, payments are generally non-refundable once services have been delivered or a coaching period has begun.

Refunds are generally not provided for missed sessions, unused sessions, missed workouts, failure to use the BLU Fitness platform, failure to communicate with your coach, personal scheduling conflicts, changing your mind, or not achieving a desired result.

However, BLU Fitness will review individual circumstances when an exception may be appropriate, and nothing in the policy limits any cancellation or refund rights that cannot legally be waived.

To request a refund review, email coach@blufitness.fit with your name, service purchased, purchase date, and reason for the request.

If a payment fails, BLU Fitness may temporarily suspend access to your coaching services until the account is brought current. Keeping your payment method up to date helps prevent interruptions to your program.

No specific result is guaranteed. Your results depend on factors including consistency, nutrition, recovery, lifestyle, genetics, health, and adherence to your program. BLU Fitness provides the coaching, structure, and support—you provide the consistency.