Cancellation, Pause & Refund Policy

Effective Date: October 5, 2026

BLU Fitness believes clients should understand exactly what they are purchasing before they enroll. This policy explains how cancellations, pauses, refunds, and recurring payments work.

1. Month-to-Month Coaching

Month-to-month coaching plans automatically renew according to the billing frequency displayed at checkout until cancelled.

You may request cancellation at any time using the cancellation method provided by BLU Fitness.

To avoid the next recurring charge, cancellation should be completed before the next scheduled billing date.

Cancellation stops future recurring charges. It does not automatically reverse a payment that has already been processed.

2. 3-Month & 6-Month Coaching Commitments

Some BLU Fitness programs require a 3-month or 6-month commitment.

When you select one of these plans, you are agreeing to the applicable minimum coaching term and associated financial commitment.

Early cancellation is not automatically permitted simply because you change your mind, stop participating, become busy, or decide that the program is no longer convenient.

BLU Fitness may review requests for early termination based on individual circumstances.

Any approved early termination, refund, or account adjustment will be confirmed in writing.

Nothing in this policy limits cancellation or refund rights that cannot legally be waived.

3. Pausing Coaching

A temporary pause may be available depending on your coaching plan and circumstances.

Pause requests must be submitted before the requested pause begins.

An approved pause does not automatically cancel a coaching commitment.

BLU Fitness will confirm the pause dates, billing treatment, and restart date in writing.

4. In-Person Session Cancellation

Clients should provide as much notice as possible when cancelling or rescheduling an in-person session.

Late cancellations and missed appointments may result in the session being counted as used.

BLU Fitness may make reasonable exceptions for emergencies and circumstances outside the client's control.

5. Refunds

BLU Fitness services may involve individualized programming, coaching preparation, reserved appointment time, digital resources, administrative work, and other services delivered specifically for the client.

For that reason, payments are generally non-refundable once services have been delivered or a coaching period has begun, except where required by applicable law or specifically approved by BLU Fitness.

Refunds are generally not issued for:

• Missed sessions
• Unused sessions
• Missed workouts
• Failure to complete a program
• Failure to use the BLU Fitness platform
• Failure to communicate with the coach
• Personal scheduling conflicts
• Change of mind
• Failure to achieve a desired result
• Failure to follow the recommended program

6. Refund Requests

Refund requests should be submitted to: coach@blufitness.fit

Please include:

• Full name
• Service purchased
• Purchase date
• Reason for the request

BLU Fitness will review requests individually when circumstances may justify an exception.

If a refund is approved, it will generally be returned through the original payment method.

7. Automatic Renewal & Recurring Payments

Recurring plans will clearly disclose the recurring price, billing frequency, applicable commitment, renewal terms, and cancellation process before purchase.

By enrolling in a recurring plan, you affirmatively authorize the applicable recurring charges.

BLU Fitness will provide purchase/confirmation information that can be retained by the client.

Virginia law requires covered automatic-renewal offers to provide clear disclosures and an easy-to-use cancellation mechanism. BLU Fitness will maintain a cancellation process consistent with applicable requirements.

8. Cancellation After a Billing Date

If a cancellation request is submitted after a recurring payment has already been processed, the payment is generally not automatically refundable.

The client's cancellation will apply to future billing periods, subject to the applicable agreement and applicable law.

If a payment was processed in error, duplicated, or otherwise charged contrary to the client's agreement, BLU Fitness will review the issue and make any appropriate correction.

9. Payment Disputes

If you believe you were charged incorrectly, please contact BLU Fitness at coach@blufitness.fit before initiating a payment dispute whenever possible.

BLU Fitness will investigate billing concerns and work in good faith to resolve legitimate errors.

This does not prevent a client from exercising any rights available under applicable law.

10. Circumstances Required by Law

Nothing in this policy is intended to eliminate or restrict a cancellation, refund, or other consumer right that is required by applicable federal or Virginia law.

Where a specific law provides a cancellation or refund right, BLU Fitness will follow the applicable legal requirement.

11. Contact BLU Fitness

For cancellation, pause, billing, or refund questions:

BLU Fitness
Coach Blu / Sabrina Searles
coach@blufitness.fit
blufitness.fit

Frequently Asked Questions